COEHD Technical Support Services

Welcome to the COEHD Technology Support Pages!

The COEHD Information Technology support team is a newly formed team beginning in October 2010 and consists of Terence Reilly, Alex Alvarado, and Michael Brock. We have backgrounds working in educational settings at both the College and K-12 education levels as well as a backgrounds in corporate settings.

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or
Enter a Support Request

Ext. 4034 or 2864 for downtown.


The L: Drive "Learning Drive"

Need to share data with students in any of our COEHD labs? We have a new service available! It is called the "Learning Drive" L: and this is how it works:

An individual or professor requests to be added to the COEHD "Learning Group". Upon receipt of the request we add your account to the group which in turn will enable you to receive the new L: drive. The professor or individual making the request gains full access to a personal folder. The students are then able to see the drive for any of the COEHD labs they are in. In the classrooms the students also get the L: drive but only read permissions. The L: drive consists of a list of folders with the appropriate professors or individuals names which the students can browse.

There are some things to keep in mind when using the "Learning Drive" though, here are the key things to remember:

  • The L: drive contains information you want to share with your class.
  • This information should be considered public and not contain sensitive data.
  • This information will be wiped at the end of every semester.
  • Students have read only access.
  • Professors have full read/write access.
  • The L: drive is not for critical data.
  • Disk space is limited and on a first come first serve basis.

    Questions or concerns? Please contact me.
    Michael S. Brock
    Sr. Systems Analyst
    University of Texas at San Antonio
    COEHD - Office of the Dean
    Email: michael.brock@utsa.edu
    Cell: 210.606.5899 or ext. 5439

    • Scanners Mappings

    Have you noticed your "Shortcut to My Scans" folder on your desktop? If you belong to COEHD and regularly use one of the large Xerox or Ricoh Aficio scanners you should automatically be receiving the shortcut to your desktop. In addition you should also be receiving a drive mapping of "Scans" as your T: drive. If you are not we would like to hear from you please take time to email or call now at Ext. 5439. Thank-you